Returns and Exchanges

Returns and Exchanges Policy

We want you to love your Kilo Whiskey purchase! If you’re not completely satisfied, we offer an easy return and exchange process.

Returns:

• Timeframe: You may return your items within 30 days of receiving your order for a full refund or exchange.
• Condition: To qualify for a return, items must be in unused, unwashed, and resalable condition with all original packaging and tags intact.
• Non-returnable items: Items that have been worn or damaged by the customer, or final sale/clearance items, are not eligible for return.

How to Return:

1. Contact our customer support team at [Insert Contact Email or Phone Number] to initiate your return.
2. We will provide you with a return authorization and instructions on how to send back the product.
3. Ship the product back to us using a trackable shipping method. Please retain the tracking number for your records.

Return Shipping Costs:

• For U.S. orders, return shipping is the customer’s responsibility unless the item is defective or the return is due to an error on our part (e.g., incorrect size, damaged goods).
• For international returns, the customer is responsible for all return shipping fees, customs, and duties.

Exchanges:

• If you would like to exchange your product for a different size, color, or style, please follow the return process and place a new order for the desired item. We recommend contacting us for exchange guidance if the item you want is low in stock.

Refunds:

• Once your return is processed and approved, we will issue a refund to the original payment method used at checkout.
• Processing time: Refunds typically take 5-7 business days to appear in your account after the return is processed. Please note that your bank or payment provider may take additional time.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [Insert Contact Email or Phone Number]. We will arrange for a return or exchange and cover the return shipping costs.