Terms of Service

Kilo Whiskey Terms of Service

Thank you for choosing Kilo Whiskey. By accessing or using our website, services, or products, you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service ("Terms") carefully before using our site or making a purchase.

1. Acceptance of Terms

By accessing or using Kilo Whiskey’s website, purchasing our products, or using any of our services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

2. Use of the Website

You agree to use the Kilo Whiskey website only for lawful purposes. You are prohibited from using our site for any illegal, fraudulent, or harmful activities, including but not limited to:

• Violating any applicable laws or regulations
• Attempting to hack or disrupt the functionality of our website
• Using false or misleading information to place orders

3. Product Information and Availability

We strive to provide accurate and up-to-date information regarding the products on our website, including pricing, descriptions, and availability. However, errors or omissions may occur. Kilo Whiskey reserves the right to correct any such errors or inaccuracies, including changing prices or product descriptions without prior notice.

In the event that a product you ordered is unavailable or there is an issue with your order, we will notify you as soon as possible and offer a resolution, such as a refund or an alternative product.

4. Orders and Payments

All orders placed on the Kilo Whiskey website are subject to acceptance and availability. Once you place an order, you will receive an order confirmation, but this does not guarantee the order has been accepted. Kilo Whiskey reserves the right to cancel or modify any order at our discretion.

By submitting an order, you agree to pay the total price, including taxes, shipping, and handling fees. Payments are processed through secure payment gateways. We accept a variety of payment methods, including credit and debit cards, PayPal, and others as specified on the website.

5. Shipping and Delivery

We aim to process and ship your order as quickly as possible. Shipping times and costs vary depending on your location and the shipping method you choose. Please refer to our Shipping Policy for more information on shipping rates and estimated delivery times.

Kilo Whiskey is not responsible for any delays caused by third-party carriers or circumstances beyond our control (e.g., weather, natural disasters, customs delays).

6. Returns and Exchanges

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible to return or exchange your product within [insert return window, e.g., 30 days] of receiving it. Please refer to our Return & Exchange Policy for detailed instructions.

Returned items must be unused, in their original packaging, and in resalable condition. You are responsible for the cost of return shipping unless the product is defective or an error occurred with your order.

7. Intellectual Property

All content on the Kilo Whiskey website, including logos, trademarks, designs, text, images, and other materials, are the property of Kilo Whiskey and are protected by intellectual property laws. You may not use, reproduce, or distribute any of our content without prior written permission.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your data in accordance with our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, Kilo Whiskey is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. This includes, but is not limited to, any loss of profits, data, or use.

Our total liability to you for any claims arising out of or relating to these Terms shall be limited to the amount you paid for the product(s) in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless Kilo Whiskey, its affiliates, employees, officers, and agents from any claims, losses, or damages (including legal fees) arising out of or in connection with your use of the website, your violation of these Terms, or your infringement of any third-party rights.

11. Modifications to Terms

Kilo Whiskey reserves the right to update, modify, or change these Terms at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of the website after changes are made constitutes your acceptance of those changes.

12. Governing Law

These Terms and any disputes arising out of or related to these Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction, e.g., the state of California], without regard to its conflict of law principles.

13. Dispute Resolution

Any disputes or claims arising from these Terms will be resolved through binding arbitration, rather than in court. The arbitration will take place in [Your Location] and will be conducted by [Arbitration Organization]. By agreeing to these Terms, you waive your right to a trial by jury or to participate in a class action lawsuit.